Frequently Asked Questions
Delivery
How long is the delivery time?
We normally deliver within 3–7 business days within Sweden. For EU countries, the delivery time is 5–10 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders within Sweden. For international orders, shipping costs may apply.
Can I track my order?
Absolutely. Once your order has been shipped, you will receive an email with a tracking number so you can follow your delivery in real-time.
What is your return policy?
We offer a 30-day right of return from the date of delivery. The product must be unused and in its original packaging to be eligible for a return.
How do I make a return?
Contact us at info@amstedt.com with your order number and reason for return. We will then send you return instructions.
How long does the refund take?
Once we have received and approved your return, the refund will be processed within 5–10 business days to your original payment method.
Can I exchange for a different size?
Yes, we are happy to assist with exchanges. Contact us and we will arrange it as smoothly as possible.
Customer Service
How do I contact you?
The easiest way to reach us is via email at info@amstedt.com. We normally respond within 1–2 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), Klarna, and Shop Pay.
Are my payment details secure?
Yes, all payment information is handled securely via Klarna or Shopify Payments with SSL encryption. We never store card details.
Can I change or cancel my order?
Contact us as soon as possible if you wish to change or cancel your order. We can assist you if the order has not already been shipped.