Return policy
Last updated: August 30, 2026
At Amstedt Co, we want you to be satisfied with your purchase. If you are not satisfied with your order, this return policy explains when you may be entitled to a return, replacement, or refund.
Nothing in this policy affects the mandatory consumer rights you may have under applicable law.
1. Returns
You may request a return if your purchase meets the requirements of this policy and applicable consumer law.
Contact us at Info@amstedt.com with your order number and the reason for the return before sending anything back.
Do not send products back without contacting us first, as we may have difficulty processing an unauthorized return.
2. Damaged or defective products
If your product arrives damaged, defective, or significantly different from what you ordered, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the defect
- Photos of the packaging where relevant
After we have reviewed the case, we may offer a replacement product, refund, or other appropriate solution depending on the circumstances and applicable law.
3. Incorrect items
If you have received an incorrect product or the wrong variant, contact us at Info@amstedt.com.
We will review the order and offer, if appropriate, a replacement product or refund.
4. Right of withdrawal
If you simply change your mind about a purchase, your right to a return or refund depends on applicable consumer law, the product type, and the condition of the product.
If a return is permitted, the product may need to be unused, in its original condition, and returned in the original packaging.
Certain products may be excluded from the right of return to the extent permitted by law.
5. Non-returnable products
Certain products cannot be returned due to their nature, hygiene reasons, personalization, digital delivery, or other applicable legal exemptions.
Any limitations will be communicated where required.
6. Return shipping
If a return is requested because you changed your mind, the return cost may be the customer's responsibility to the extent permitted by applicable law.
If the return is due to a defective, damaged, incorrect, or otherwise deviating product, Amstedt Co will handle the matter in accordance with applicable consumer protection requirements.
7. Refund processing
Once an approved return has been received and inspected, we will process the refund within 14 days.
Refunds are normally made to the original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
8. Partial refund
In some cases, a partial refund may be appropriate, for example, if only part of an order is affected or if applicable law allows a deduction due to a decrease in the product's value.
Any deductions will be handled in accordance with applicable law.
9. Late or missing refunds
If you have been notified that a refund has been processed but the money has not yet appeared:
- Check your bank or payment account.
- Contact your payment provider.
- If the refund is still missing, contact us at Info@amstedt.com.
We will help you investigate the status of the refund.
10. Order cancellation
If you need to cancel an order, contact us as soon as possible at Info@amstedt.com.
We try to accommodate cancellations before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the return process may need to be followed.
11. Consumer rights
If you are located in a country or region with mandatory consumer protection legislation, nothing in this return policy is intended to limit or remove those rights.
Your statutory rights are not affected.
12. Contact us
For questions regarding returns, refunds, damaged products, or cancellations, contact:
Amstedt Co
Email: Info@amstedt.com
Note: Before publishing this policy, ensure that the return period, return address, and any product exclusions align with your actual operations and the consumer legislation applicable in the countries you sell to.
