Shipping policy
Last updated: October 3, 2026
At Amstedt Co, we want your order to arrive safely and as smoothly as possible. This shipping policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
Orders are generally not processed or shipped on weekends or public holidays.
During periods of high order volume, promotions, or holidays, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.
2. Shipping Time
After your order has been processed, the shipping time depends on the destination and the shipping method chosen at checkout.
Estimated delivery times are displayed at checkout where available.
Please note that delivery estimates are not guaranteed. Delays may occur due to circumstances beyond our control, including carrier delays, weather events, customs processing, public holidays, or other unforeseen events.
3. Shipping Costs
Shipping costs, if applicable, are displayed at checkout before you finalize your purchase.
Shipping costs may vary based on the delivery destination, order size, shipping method, and other applicable factors.
4. Order Tracking
Where tracking is available, you may receive a shipping confirmation email with your tracking information after your order has been shipped.
Tracking information may take some time to activate after the carrier has received the package.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply if a reshipment is possible.
Contact us as soon as possible at Info@amstedt.com if you discover an error in your delivery information.
6. Delayed or Lost Packages
If your order appears to be delayed, please first check the tracking information from the carrier.
If a package has not arrived within a reasonable time after the estimated delivery date, contact us at Info@amstedt.com and we will help you investigate the shipment.
For packages confirmed as lost by the carrier, we will review the situation and determine an appropriate solution in accordance with applicable law and our policies.
7. Damaged Packages
If your order arrives damaged, contact us as soon as possible at Info@amstedt.com.
To help us investigate the matter, we may ask you to attach:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A description of the damage
Save the original packaging until the matter is resolved.
8. Customs Duties
No extra customs duties will be added to your order.
However, customs processing may cause delivery delays.
9. Delivery Attempts
The carrier may make one or more delivery attempts depending on their procedures.
If a package cannot be delivered because the recipient is unavailable or the delivery information is incorrect, the carrier may return the package to the sender.
Additional shipping costs may apply for resending an undelivered package to the extent permitted by applicable law.
10. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions.
If we are unable to ship an order to your chosen destination, we will contact you and, where appropriate, refund the affected order.
11. Delivery Estimates
All delivery times shown on our website or at checkout are estimated timeframes, not guaranteed delivery dates.
Amstedt Co is not responsible for delays caused by circumstances beyond our reasonable control.
12. Contact Us
If you have questions about your order or delivery, contact us:
Amstedt Co
Email: Info@amstedt.com
